Lecture # 09 "Knowledge transfer And Sharing "

KNOWLEDGE TRANSFER AND SHARING is System Testing & Deployment  after Knowledge Codification:

·         Quality Assurance:

It is a way of preventing mistakes or defects in manufactured products and      avoiding problems when delivering services to customers.

·         Outputs:

Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated. QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes.

·         Logical Testing:

·         To make sure that the system produces correct results.

·         User Acceptance Testing: It follows logical testing and check the system's behavior in a realistic environment.

Verify the knowledge base formation: The structure of the knowledge as it relates to circular or redundant errors is verified. Consistency, correctness and completeness of knowledge base rules are also verified. Verify the knowledge base functionality: Deals with confidence and reliability of the knowledge base.

• Attributes:
• Circular Errors
• Completeness
• Confidence
• Correctness
• Consistency
• Inconsistency
• Redundancy Errors
• Reliability
• Subsumption error 

Fundamentals of KT:

·         Transmission of knowledge from one place to another.

·         Appropriate use and medium of that language.

·         Create knowledge bases for knowledge transfer.

·         Commonly available in every fields , any telephonic conversion Expert system apply there

·                     Knowing-Doing Gap:

How much we have and how we are implementing.

Organization makes correction.

·                     Employee’s Vocational Needs:

·         Occupation, jobs , skills .

·         Train to some specific skill.

·         Employees will be satisfied when degree of match between job requirement and vocational needs.

·   Strategies of Knowledge Transfer:

Knowledge can be transferred via:

·                     documents

·                     internet/intranet

·                     groupware

·                     databases

·                     knowledge bases

·                     face to face communication

The best way to absorb tacit knowledge is to be present in the domain where tacit knowledge is practiced. This can be done through job rotation , job training , and on-site learning. This involves on-site decisions making , absorbing the mechanics , and the neuristics as they occur , and finally coming up with a new knowledge base that emulates the domain in a unique way . However , the main limitation of such strategy is time.

Role of Internet in Knowledge Transfer & Sharing:

With the use of INTERNET  it is possible to transmit/receive information containing

images, graphics, sound and videos. 

·                     Linking consumers and businesses via INTERNET.

·                     Monitoring/maintaining customer's Web sites.

·                     Network management/systems integration.

·                     Backbone access services for other ISP's.

·                     Managing on line purchase and payment systems.