When an
organization adopts a knowledge management system the system will capture
knowledge so that it can benefit the organization , in order to do that there
are different techniques which are as follows:
· On-Site Observation:
Onsite Observation is the
knowledge of working world of experts, Now it may be visual or live
interaction. The knowledge developer must listen instead of advising the
experts because he/she distract the expert and not follow the normal procedure
this is the con of Onsite Observation. If knowledge developer is not
interrupted the expert so expert proceed their most effective and realistic
form
· Brainstorming:
Brainstorming
is an unstructured approach to generate ideas about a problem for a creative solution. E.g.: group discussions, meetings.
· Role of Knowledge Developer in Brainstorming Session:
- Introduce
and coordinate the brain-storming session
- Give
experts a problem to consider
- Prompt
experts to generate ideas
- Watch
for signs of convergence
- Call for a vote to reach agreement
· Electronic Brainstorming:
In the modern area the group meeting is
conducted for brainstorming by using the computers on some point. This improve
the communication between the group members all members easily feedback their
ideas.
·
Protocol Analysis:
Sometimes the
experts may or may not be able to deliver the knowledge to satisfy knowledge
seeker, then the best method is to adopt the alternative ways Example:
Synchronization of
theory and practical sessions.
· Consensus Procedure:
It is a process used by group seeking to generate
widespread levels of participating and agreement.
· Decision Making:
Involves making a choice
from available or generated alternatives. E.g.: In a meeting, the consensus of
all the members of the committee don‘t come to the same conclusion, because of
differences, but commitment of the members to the implementation of the
solutions is assured.
· Nominal Group Technique (NGT):
NGT is an ideal writing technique.
Example: Car pool : four people using one car
due to economic crisis.
Ø NGT (Advantages):
·
Minimize differences.
·
Every individual share his/her ideas.
·
Controlled the idea better than brainstorming.
Ø NGT (Drawbacks):
·
Time consuming.
·
Impatience.
·
Difficulty adopting the best idea.
· Delphi Method:
A forecasting method based on the results of
questionnaires sent to a panel of experts . Several questionnaires are sent out
, and the anonymous responses are aggregated and shared with the group after
each round.
Survey of Experts:
Get the feedback , Then again conduct more
surveys and get the result.
· The Repertory Grid:
Eliciting personal ideas. It is a tool used for knowledge capture.
· Concept Mapping:
It is unique tool to represent the knowledge
in graphs . This tool helps in designing complex structures to design large
websites. It consists of nodes and links. Nodes represent a concept and a link
represents the relationship between the concepts . Example: Semantic net: Collection of nodes linked together form
a net.
· Black boarding :
Bringing a group of experts together in a room
to solve a problem using the blackboard
as their work-space. The essence of this technique is the independence of
expertise in an atmosphere that discourage compliance or intimidation.
(Groupware):
- Each expert has equal chance to contribute to the solution via the blackboard.
(Characteristics):
- Common language for interaction
- Diverse to problem solving.
(Components):
- Continuously monitoring software.
- Control mechanism
- A global memory structure.
No comments:
Post a Comment